One inbox
One Inbox for WhatsApp, Instagram, and Messenger
Stop switching apps to find out where a customer actually messaged you.
The problem
Customers don't care which app they used
A customer might message on WhatsApp today and Instagram tomorrow — to them, it's the same business. To your team, checking three separate apps means someone eventually gets missed.
The fix
How Automay solves this
WhatsApp, Instagram DMs, and Facebook Messenger all land in the same shared inbox, filterable by channel when you need to, mixed together when you don't. Assignment and replies work the same way regardless of which channel a conversation came in on.
How it works
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1
Connect the channels you use
WhatsApp is always included; add Instagram or Messenger when you're ready.
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2
Every conversation lands in one inbox
Filter by channel, or see everything together.
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3
Your team replies from one place
No app-switching, no guessing where a conversation lives.
Questions, answered
No — WhatsApp is included by default, and Instagram and Messenger are optional add-ons.
Yes — the inbox can be filtered by channel at any time.
Yes — conversations can be assigned to agents regardless of which channel they came in on.