Keyword replies
Match specific words or phrases and reply automatically.
Automation
WhatsApp Automation for Customer Conversations
Automatic replies for common questions, welcome messages, and away hours — without losing the option for a human to step in.
The problem
Not every message needs a person to answer it
Business hours, a common question, a first-time greeting — these come up constantly and don't need someone typing the same reply each time. But automation that never lets a human take over just frustrates customers.
What you get
Welcome and away messages
Greet new contacts, or let people know you're outside business hours.
Quick replies
Save common responses your team can send with one click, not just automation.
How it works
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1
Set up your rules
Keywords, welcome message, away hours — whatever fits how your team works.
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2
Automation handles the first reply
Common questions get answered instantly, any time of day.
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3
Your team takes over when needed
Every automated conversation is still visible and open to a human reply.
Questions, answered
Yes — automation doesn't lock the conversation. Your team can reply at any time.
A message from a new contact, configurable in your automation settings.
Yes — automation can be paused per conversation from the inbox.